Intake desk at the sequencing rail
Start with a question, Then.
The intake team at BRIGHTGENE PTE. LTD. reads every message before a kit is offered, because the right starting point depends on what you want to learn. Write from the form below, or reach the laboratory directly at 55 AYER RAJAH CRESCENT #01-26, Singapore 139949. Bench visits are booked in advance so that a working area stays undisturbed. Review the six service lanes first →
PCR bay
Gel tray and pipette row
Ladder wall and tube racks
Direct email support@brightgene.lat and telephone +16067692583 are monitored during business hours.
Send a message to the laboratory
Tell us the question you are trying to answer and the sample type you already have, if any. The form prepares an email in your own mail program, so the message leaves from your address and lands with our intake team.
Laboratory details
Address
BRIGHTGENE PTE. LTD.55 AYER RAJAH CRESCENT #01-26
Singapore 139949
Telephone
Business hours
Monday to Friday, 09:00 to 18:00 Singapore time.
Saturday, 09:00 to 13:00 for scheduled kit drop offs only.
Closed on Sunday and public holidays.
Visits
Bench visits are by appointment. Confirm a time before travelling to the laboratory so that an analyst can meet you.
Three questions the intake desk hears often
Short answers, with the full process described on the services page.
Acceptance is confirmed within one working day of arrival. From there, ancestry analysis usually takes ten to fifteen working days, wellness screening eight to twelve, and carrier panels twelve to twenty. If a control lane fails, the laboratory repeats the assay and tells you before the original estimate slips.
Only with that person giving informed consent in writing, or with a lawful authority that the laboratory can verify. Carrier panels are not offered for children, and requests of that kind are referred back to the ordering clinician.
The sample is held for a defined retention period so that a repeat assay is possible, then destroyed under the laboratory disposal procedure. You can ask for earlier destruction in writing. Data handling is described in the Privacy Policy.